FAQ
Frequently asked questions
Answers on intake timing, pricing, prescriptions, compounded medications, and program management.
Efexia is a technology platform that connects eligible patients with independent U.S.-licensed clinicians for weight-management programs. Efexia is not a pharmacy. Fulfillment occurs through licensed pharmacy partners only when prescribed.
After you complete checkout and payment authorization, you finish the secure medical intake and identity-verification steps required for licensed-provider review.
No. Purchasing or completing intake does not guarantee a prescription. A licensed clinician must determine that treatment is medically appropriate before any prescription is issued.
Program pricing reflects the online clinical consultation, standard shipping when a prescription is approved, ordinary program support, and routine follow-up required by the program. Laboratory testing, expedited shipping, and third-party services are not included unless specifically stated.
Compounded medications are not FDA-approved. They may be prescribed for an individual patient when a licensed clinician determines they are clinically appropriate.
You may cancel or manage your program through your account or by contacting support@efexiamd.com. Refund eligibility depends on program status and the terms described in our policies.
Your payment reserves clinical review capacity and creates the account your intake is attached to. The intake itself is the clinical step, and it happens immediately after checkout — before any provider decision and before any fulfillment.
No. Purchasing or completing intake does not guarantee a prescription. A licensed clinician must determine that treatment is medically appropriate before any prescription is issued.
Many reviews are completed within one to two business days after a complete intake is submitted. Complex cases or requests for additional information may take longer.
You may receive secure messages requesting clarification, photos, or laboratory work before a decision is made. The program cannot move forward until required information is complete.
If a clinician determines another program is more appropriate, that recommendation is handled through the clinical review process rather than self-switching products after payment.
Standard shipping is included in the monthly program price when a prescription is approved and fulfilled. Expedited or replacement shipments may not be included unless specifically stated.