Privacy Policy

Efexia® provides a technology platform that connects users with independent US-licensed providers and licensed pharmacies. Efexia® is not a pharmacy. Prescription treatment, if any, is provided only after review by a US-licensed provider and only if clinically appropriate. Services may not be available in all states.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately. The Efexia® Services are not for use in emergencies.

We collect information directly from you, automatically through your use of the Efexia® website and platform, and from third parties such as service providers, clinical partners, and payment processors. The categories below describe the types of information we may collect.

We collect information you provide when you create an account, complete an assessment, communicate with providers or support, place an order, or otherwise interact with the Efexia® Services. This may include your name, date of birth, contact details, demographic information, account credentials, shipping address, identification information where required, and the contents of messages you send us.

We may collect health-related information you provide through assessments, forms, uploads, messages, checkout flows, or communications so that a US-licensed provider or affiliated service provider can review your information and determine whether treatment may be clinically appropriate.

Health-related information may include medical history, symptoms, medications, allergies, lifestyle information, photographs you choose to submit, and other information relevant to clinical review.

When you use the Efexia® Services, we may automatically collect information about your device and usage, such as IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, links clicked, and timestamps. We may use this information for security, analytics, performance, and service improvement.

We may use cookies, pixels, analytics tools, and similar technologies to operate the Services, improve performance, personalize content, measure advertising, and understand how users interact with the Services. You may manage cookies through your browser settings or available cookie preference tools.

We use information to provide and operate the Efexia® Services, facilitate provider review, support pharmacy fulfillment where applicable, process payments, communicate with you, personalize and improve the Services, prevent fraud and abuse, ensure security, and comply with legal and regulatory obligations.

We may share information with the following categories of recipients:

• US-licensed providers and clinical service partners
• Pharmacies and fulfillment partners, where applicable
• Payment processors
• Customer support and communication vendors
• Analytics and advertising vendors, subject to user choices
• Legal, compliance, fraud prevention, and security providers
• Business transfer parties if applicable

We do not sell personal information as the term “sell” is commonly understood. Certain advertising, analytics, or tracking activities may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where required, users may opt out of such processing.

Independent US-licensed providers who review assessments and, where appropriate, prescribe treatment may collect, use, and disclose information consistent with their own privacy practices and applicable law, including HIPAA where applicable. Pharmacies and fulfillment partners may receive information necessary to dispense and ship prescribed treatment.

Payment information may be collected and processed by third-party payment processors. Efexia® does not store complete payment card numbers unless expressly stated by the payment processor. We may receive limited information such as billing details, last four digits, card brand, and transaction status.

We may work with analytics and advertising partners to understand how the Efexia® Services are used and to deliver relevant marketing. These partners may use cookies and similar technologies to collect information about your activity over time and across services. Depending on your jurisdiction, you may have the right to opt out of certain advertising and analytics processing.

You may opt out of marketing emails by following the unsubscribe instructions in the message. You may opt out of marketing text messages by replying STOP. We may continue to send transactional or service-related communications relating to your account, orders, or clinical care.

Depending on your state of residence, you may have the right to request access, correction, deletion, portability, or opt-out rights regarding certain personal information. To submit a request, contact privacy@efexiamd.com

We may need to verify your identity before responding. Certain information may be retained as required by law or for legitimate recordkeeping, including medical records.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know the categories and specific pieces of personal information collected, the right to delete, the right to correct, the right to limit use of sensitive personal information, and the right to opt out of certain sharing or sale as defined under California law. To exercise these rights, contact privacy@efexiamd.com.

Nevada residents may have the right to direct us not to sell certain covered information as defined under Nevada law. To submit a request, contact privacy@efexiamd.com.

The Efexia® Services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact privacy@efexiamd.com and we will take appropriate action.

We use administrative, technical, and physical safeguards designed to protect information. No system is 100% secure, and we cannot guarantee absolute security of information transmitted to or from the Efexia® Services.

We retain information for as long as necessary to provide the Efexia® Services, comply with legal and regulatory obligations (including medical recordkeeping requirements), resolve disputes, and enforce our agreements.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes may be communicated through additional notice where required.

For privacy questions or to exercise your rights, contact: privacy@efexiamd.com.

Efexia MD LLC d/b/a Efexia®

Our use of cookies and similar technologies is described in Section 6 above. You may manage your preferences through your browser settings or any cookie preference tools made available within the Efexia® platform.